Consider Perception via Text Based Communication


This day and age most people in the world are constantly communicating via a digital format, whether that’s sending texts, emails, blogging, etc.  Of course when shooting a quick text to a friend, it’s normal to use acronyms and skip using the proper punctuation, in the name of saving time. However, as we go down that path of increasing our use of technology, I am noticing a trend where sloppy grammar, poor spelling, and improper punctuation are bleeding over into professional settings.

As a recruiter, I am constantly utilizing text-based forms of communication constantly, as well as reviewing resumes and receiving communications from possible candidates.  This is when it is especially important to pay attention to grammar, spelling, and punctuation (for the recruiter and candidate).

I am very mindful of how I communicate with my candidates because I want them to take me seriously, and realize that I am a person of integrity and intelligence.  I also want to be sure that I am constantly showing respect, by requesting things, using the words “please” and “thank you”.  Grammar, spelling, and punctuation play a big part in those areas.  I am not saying that I’m perfect, but I do take the extra time when writing professional messages to anyone when coming from my work based email address or cell phone.

On the candidate end, you have to consider that the initial email you send, and resume which may be attached is giving the receiver the first impression of you.   You could be perfect for the job at hand yet typos, and grammatical errors could have a recruiter or hiring manager move right past your resume, and never even consider your skills, because they may think you are lazy or don’t pay attention to detail.

An example of something I encountered recently was when a gal (who will remain nameless) applied to a “digital chat” position (one which requires communication via text format, with customers, on behalf of a fortune 500 brand).  In her introductory email, there were multiple grammar and spelling mistakes within the first few lines.  I immediately moved on to the next candidate, thinking to myself: this person would be horrible in that role, knowing how they presented themselves to me.

My recommendation, especially when applying to jobs, is to always approach the situation in the most professional manner, and put yourself into the shoes of the person receiving the message.  Consider how you’d want to be communicated with, and what would impress you about another individual.

There are many resources that can help with this, and give you a better idea of how to send an introductory email, as well as software that can even help fix grammar, spelling and punctuation mistakes.  Lastly, don’t be afraid to get a second set of eyes on something, before hitting the “send” button.  Taking the extra time and making an effort in these areas might just land you the job of a lifetime!

Here are some tools you may find helpful:

Grammar / Spelling / Punctuation Assistance

Writing an Introduction Email

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